Automation & Enterprise Mobility

RMA Process Procedure

1. To be able to respond quickly and efficiently to your complaint, please fill out the form you find below. We also use it as the basis for assigning an RMA number to co-ordinate the return of products. Please observe the steps for the complaint procedure described in the procedure guide.
2. Please download the provided RMA form. Once you have completed and signed it, please send it to services@bartec.com, alternatively by fax to +49 7931 597-119.
3. Our Retouren-Center (returns centre) will send the RMA form back to you with a valid RMA number within two workdays. Please note: an incomplete RMA form can delay processing.
4. As a last step, copy the confirmed RMA form with the assigned RMA number twice: please attach one copy to a clearly visible position on the outside of the packaging on all your return consignments. Enclose the second copy with the product.

• Procedure guide
• RMA Form
• Battery shipping information